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Outreach Manager

Jewish Big Brothers Big Sisters
Job Title: Outreach Manager
Job Type:
Job Search Ends:
April 2nd, 2018
Organization's Website:

Jewish Big Brothers Big Sisters, one of the nation’s oldest mentoring organizations, transforms lives through friendship. We match children to adult mentors, and we introduce adults who have disabilities to new friends.

Position overview: 
The Outreach Manager is, first and foremost, a brand ambassador. Broadly, s/he works to cultivate widespread visibility for the agency. S/he tells the agency’s story in compelling ways, using social media and the web, phone calls and in-person meetings in order to drive new constituents to JBBBS and to encourage ongoing participation from existing clients, volunteers and donors. S/he works heavily within the Jewish and interfaith communities – in particular as an ambassador to CJP’s Anti-Poverty Initiative – launching strong, sustainable partnerships. The Outreach Manager may supervise junior staff or interns and regularly liaises with members of the Senior Leadership Team in order to craft and execute upon outreach strategy.


  • Leads effort to grow institutional relationships and match-making in our catchment area: Metro Boston, Metro West, North and South Shores
  • Researches and identifies prospective volunteers through networking and targeted outreach via web, phone and in-person meetings with places of worship, graduate schools, businesses and affinity groups; leverages the support of existing volunteers and donors
  • Identifies potential Jewish/interfaith clients currently unknown to our system through outreach to teachers, guidance counselors, clergy, prison chaplains, support group leaders, hospital/hospice staff, mental health professionals, funeral directors, parents and others who encounter children and teens who could benefit from mentoring supports; may also conduct outreach to existing clients of the agency
  • Utilizing a Community Organizing Model, expands public discourse about (and with) people experiencing economic distress and other circumstances necessitating involvement in our programs; may facilitate information sessions and workshops in target geography
  • Represent JBBBS at volunteer recruitment events
  • Responds to requests for information from community partners and others; makes referrals of qualified children/teens, families and volunteers directly to Programs staff for follow-up and refers potential donors to Development team
  • Liaison to Senior Leadership Team on issues concerning frontline engagement activities; may supervise junior staff and/or interns
  • Provides training for community partners around identifying and speaking to prospective children and families who could benefit from agency supports
  • Familiarizes oneself with latest community resources for children/families and develops strong working relationships with youth and family service providers, including the staff of CJP’s Warm Line; liaison to CJP’s Anti-Poverty Initiative
  • Represents JBBBS at relevant internal and external meetings and participates in professional development opportunities. With Assistant Development Director, collects and analyzes data related to client and volunteer inquiries
  • Performs other duties as required in support of program or agency operations

Skills required:

  • Research – Identifies individuals/groups/institutions likely to benefit from information about agency programs and/or volunteer opportunities
  • Outreach – Makes meaningful contact with constituents using a variety of techniques including one-to-one meetings, workshops, phone calls, webinars, social media, etc.
  • Sales – “Sells” agency programs and volunteer opportunities; appeals to and engages constituents
  • Organizing – Mobilizes individuals toward a common purpose
  • Communication – Dialogues effectively, and strategically, using phone, web and in-person meetings with agency constituents
  • Public speaking – Engages diverse audiences in discussion about their needs and JBBBS programs and services, does so clearly and carefully using spoken word
  • Diplomacy – Tailors communication according to the need for balancing interest in individual relationships with agency interests; capable of discussing clients’ needs in an authentic, honest and respectful manner
  • Time-management – Leverages responsibility to colleagues with that of community partners; organizes limited time appropriately
  • Strategic thinking – Considers carefully and deliberately his/her role in carrying out team, agency and community objectives
  • Leadership – Comfortable and competent motivating individuals and teams and lending direction to projects

Minimum entrance requirements:

  • Bachelor’s degree in related field (Master’s preferred)
  • 3-4 years’ experience in outreach, community organizing or sales (with experience in mission-driven non-profits preferred)
  • Demonstrated success employing a variety of techniques to conduct outreach (i.e. one-to-one meetings, workshops, phone calls, e-mail, social media)
  • Comfortable interfacing with all levels of staff and outside constituents
  • Commitment to client, volunteer and donor confidentiality and child safety
  • Familiarity with area Jewish and interfaith communities
  • Familiarity with area schools and child/youth-serving organizations and volunteer resources
  • Strong communication skills a must
  • Personal vehicle and valid Driver’s License required
  • Flexibility to attend meetings with JBBBS constituents which occasionally occur before/after hours or on weekends

Reports to:
Chief Program Officer

Application Information:
Please send resumes to Lisa Cohen: Lisa@jbbbs.org

Salary $47-51K, commensurate with experience. Benefits eligible. EOE.

133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606 | Fax: 617.426.2849
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