The Foundation is seeking a part-time Membership Services Representative to promote and expand the Library’s membership program and provide assistance to visitors seeking more information about becoming a member. This individual will spend most of the work day in the museum lobby interacting with the public.
This is a non-exempt part-time position (approximately 20 hours per week), and the successful individual will be compensated on an hourly basis, and will be eligible for commissions based upon membership sales. Scheduling needs include weekdays and weekends, 10am – 5pm, and occasional early evening events.
Duties and Responsibilities:
- Assist visitors in signing up for new memberships, including processing payments, providing receipts, and issuing temporary membership cards
- Facilitate in-person renewals for current members
- Provide exceptional customer service to new and existing members
- Provide information on upcoming Library events (especially Kennedy Library Forums) to new and existing members
- Ensure membership brochure display racks throughout museum are fully stocked
- Provide general administrative support to the membership and development office, including assisting with mailings, data entry, and other duties as assigned
- High school diploma or equivalent required
- Experience with handling cash preferred
- Sales experience a plus, but not required
- Must have excellent customer service skills, be courteous, outgoing, and possess a positive attitude
- Effective communication and interpersonal skills
- Basic math and computer skills are required
- Attention to detail and an ability to handle confidential information with discretion
- Flexible schedule, including weekends and occasional nights
The John F. Kennedy Library Foundation is a non-profit organization that seeks to promote a greater appreciation and understanding of American politics, history and culture, the process of governing and the importance of public service. We seek a responsible, resourceful, and energetic individual who shares a commitment to promoting President Kennedy’s legacy and the ideals of education and public service that he championed, and who enjoys working as part of a dedicated and strong team.
The Kennedy Library Foundation is an equal opportunity employer.
To apply, please email cover letter, resume, and references, including scheduling availability by following this link.
Please use the subject line "Membership Representative." No phone calls, please.
About the Organization:
The primary mission of the John F. Kennedy Library Foundation is to support the work of the John F. Kennedy Presidential Library and Museum whose core function is to collect, preserve, and make available for research the documents, audiovisual material and memorabilia of President Kennedy, his family, and his contemporaries.
The Foundation, representing a wide variety of constituencies within the general public, works closely with the National Archives and Records Administration to develop programs that advance the study and understanding of President Kennedy’s life and the times in which he lived; and that promote a greater appreciation of America’s political and cultural heritage, the process of governing, and the importance of public service.
In addition to its support of the Kennedy Library, the Kennedy Library Foundation directly sponsors programs and activities that help people understand the major challenges facing democracy today; that inspire current and future generations to political participation and public service; and that promote debate and discussion of issues at the heart of contemporary democracy that relate to the legacy of President John F. Kennedy.
Today, the Kennedy Library in Boston is one of the most visited of the 13 presidential libraries in America. Over 225,000 people from around the globe visit the museum each year, including over 70,000 students who visit annually for a host of free educational programs. We also reach over 12 million people annually through our website.