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Boston Builds Credit Fellow

United Way of Massachusetts and Merrimack Valley
Job Title: Boston Builds Credit Fellow
Job Type:
Job Search Ends:
December 6th, 2019
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About United Way:

We unite people to create change that lasts: We call it harnessing the power of people working together. And that means everyone – individuals, nonprofits, companies, and government agencies. We work every day to achieve our vision and mission by focusing on the three core building blocks of a strong, vibrant community: ensuring that all families have the resources and opportunities to lift themselves out of poverty; preparing children to enter school ready to learn and succeed; Inspiring and supporting youth to stay in school and realize positive options for the future.

About Boston Builds Credit:

Boston Builds Credit is a first of its kind citywide credit building initiative that seeks to empower Bostonians to build prime credit scores in order to increase their financial stability, build assets, and create wealth. When done citywide, we believe that credit building can be a powerful tool for addressing income inequality and the racial wealth gap. We envision a Boston where no one is held back from pursuing their goals because of Credit.

BBC was created by the United Way, City of Boston, and LISC Boston. Working with our network of community partners, we provide Bostonians with increased access to the tools they need to build a prime credit score, including free credit-building workshops, free financial coaching, and safe credit building products. We also work with funders, financial institutions, credit bureaus, and other leaders in the industry to advocate for consumer-focused systems change. Most of all, we're on a mission to make credit work for everyone. Join us as we work to empower 25,000 Bostonians to achieve a prime credit score by 2025!

STATUS:    37.5 hours per week for a grant-funded one-year appointment


The Boston Builds Credit Communications & Community Engagement Fellow (“Fellow”) is an integral member of the Boston Builds Credit team. She/he will provide critical support to the Boston Builds Credit team on the development and execution of their communications strategy, including website maintenance and content creation for newsletters and social media. With a growing national focus on the initiative, this is an incredible opportunity for a communications professional interested in putting their skills to work for a cause. In addition to the communications work, the Fellow will facilitate monitoring the initiative’s progress by running monthly progress reports and facilitating the capture of data from partners. She/he will provide essential administrative support to the Boston Builds Credit team, including scheduling, meeting logistics, and follow-up for the leadership team and for public events. She/he will facilitate relationships with community partners and financial institutions, focusing especially on the promotion of credit building workshops and building institutional knowledge of capacity building tools available to the field.



1. Provide support on the development and execution of a communications strategy

The Fellow will work closely with the Director of BBC to design and execute a communications strategy. This will include maintenance of the BBC website (on Wix.com) to ensure accuracy and that any public inquiries through the website are responded to in a timely manner. In addition, she/he will develop content for BBC’s bi-monthly newsletters, with a focus on building engagement with BBC partners and funders. Lastly, the Fellow will develop a social media strategy for BBC, building off work done by our branding agency in June 2019. The Fellow must be someone with strong communication skills, a knack for communicating effectively and positively with external and internal audiences, and either prior experience with financial empowerment and/or a willingness to learn. She/he will have an opportunity to help shape the voice of an initiative that’s blazing a trail for other similar initiatives nationwide. 

2. Facilitate monitoring of BBC’s progress

The Fellow also will facilitate and oversee the collection of data from partners, including communicating with partners to collect data and, in certain cases, entering data into the database directly. The Fellow will also manage running monthly progress reports used to inform leadership team decision making and in funding applications. The Fellow must be someone detail-oriented and interested in learning how to engage with our Salesforce database.

3. Provide administrative support to the BBC team

The Fellow also will provide a variety of administrative support to the BBC team, including coordinating meetings of the leadership team, partner agencies, public events, and more. S/he will organize invitations and RSVPs, order supplies, ensure that rooms are prepared, and coordinate surveys of participants and/or conduct follow-up as necessary.

4. Conduct outreach to community partners & financial institutions

The Fellow will facilitate relationships with community partners and financial institutions, with a special focus on promoting credit building workshops. This will include corresponding with partners regarding workshop schedules in order to maintain the BBC website, following up with partners to collect workshop attendance data and properly record it, and connecting partners to workshop leaders if they lack in house capacity, with a special focus on maintaining relationships with financial institutions who are able to serve as workshop leaders. In addition, the Fellow will support the maintenance of the BBC website as a hub for capacity building information for local community partners, including information on how to connect with workshop leaders, safe credit building products, trainings, and more. The Fellow must be able to coordinate multiple communications streams at once, maintain excellent records, and have an interest in learning more about the financial empowerment field and credit building specifically.

5.  Coordinate Financial Empowerment Learning Institute and Community of Practice Meetings

The Financial Empowerment Learning Institute provides professional development for financial coaches and educators employed by social service agencies in Greater Boston.  It is a 10-month program, with workshops on financial coaching and other financial empowerment topics from September 1 through June 30. Key responsibilities include:

  • Prepare electronic invitations for trainings and manage all aspects of outreach and enrollment in the trainings.
  • Maintain a distribution list of individuals to receive notification about trainings.
  • Manage logistics and coordination of trainings including reserving training space, ordering food and supplies, and providing on-site support on the day of trainings.
  • Take attendance and enter attendance data into the tracking spreadsheet.
  • Develop contracts for paid trainers and ensure that trainers are reimbursed on a timely basis.
  • Distribute, collect, and analyze post-training customer satisfaction surveys from participants.
  • Provide strong customer service through actions such as timely responses to questions, providing reminder communications, and all other communications to participants and organizations.
  • Work with other colleagues at United Way to coordinate and provide opportunities for cross-training.


  • Bachelor’s Degree
  • A positive, can-do attitude and ability to work well with a variety of UW and BBC partners and staff.
  • Keen attention to detail and the ability to produce professional, error-free emails, reports, and documents.
  • Strong computer skills, and the ability to learn to use Salesforce.com, Wix.com, and Mail Chimp. Previous experience with any of these platforms is a plus.
  • Strong written and oral communication skills, excellent follow-up and follow-through skills.
  • Experience and interest in content creation and strategy for websites, newsletters, and social media.
  • Interest in or willingness to learn more about financial empowerment and credit building specifically.
  • Ability to manage and support time-sensitive and complex projects and to problem-solve.
  • Ability to manage and prioritize multiple tasks and to work independently.
  • Experience working in the social service sector.
  • Experience working in an office environment.
  • Professional demeanor, including in telephone and email communications.
  • Willingness to go above and beyond to support BBC and the communities we serve.
  • Commitment to excellence and the mission of United Way and Boston Builds Credit!



United Way of Massachusetts Bay and Merrimack Valley,

Human Resources Coordinator,

 51 Sleeper Street, Boston, MA 02210. Fax: 617- 624-9114

email: humanresources@unitedwaymassbay.org

For information on additional opportunities, please access our Web Site at www.unitedwaymassbay.org

United Way of Massachusetts Bay and Merrimack Valley is committed to hiring individuals who

reflect the diversity of the communities we serve.


133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
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