Responsible for the coordination, management, and implementation of wish planning as well as the fulfillment of the wish experience.
- Coordinates the wish-granting process and oversees all arrangements necessary in organizing and completing wishes to include booking travel, tracking financials, preparing itineraries, assisting the organization's communication, medical equipment, legal forms, and itineraries.
- Coordinates wish assists with assisting chapter and prepares invoice and in-kind paperwork post-wish.
- Establish a wish budget within chapter guidelines.
- Identifies and acquires in-kind donations for the organization, specifically in the area of wish granting.
- Effectively communicates appropriate messaging in thoughtful exchange with families and volunteers.
- Determines needs of wish volunteers through communication and consideration of their skill set.
- Communicates with child’s physician/medical team to determine authorization for expressed wish.
- Prepare all relevant wish information for volunteers, families, and health care professionals.
- Update and keep current wish database and equivalent paper files on each wish child to ensure compliance with National Standards and organization's guidelines.
- Complete Wish Record Data entry to ensure each record is complete, up-to-date, and follows standards of use for Raiser's Edge.
- Maintains complete and well-organized wish files and wish reports in accordance with organization's and Make-A-Wish America policies and guidelines.
- Ensures that all wish follow-up work is completed, including but not limited to, thank you letters, anecdotal reports, wish financial summaries, wish reports, and wish evaluations.
- Working knowledge of all National and local policies, guidelines and resources as it relates to wish granting.
- Identifies any wish that raises policy issues or questions or that has the potential to become a risk to the chapter, and involve the Director as needed
- From time to time, assists organization with projects as requested.
- Participates in volunteer training sessions.
- Works to provide risk and crisis management for wish granting. Provides for 24-hour emergency contact for families during wishes on a rotating schedule
- Assists with office phone back-up and mail processing on a routine and scheduled basis.
- Bachelor of Arts or Science strongly preferred, or equivalent work experience.
- Spanish fluency (oral and written) preferred.
- Two years of professional experience in non-profit or customer service roles desired, including work with children and families.
- Volunteer and fundraising experience helpful.
- Self-motivated, creative, problem-solving team player who is a detail-oriented professional with excellent writing, organizational, and interpersonal skills. Ability to prioritize and manage multiple responsibilities with minimal supervision is essential.
- Raiser's Edge and Salesforce (or similar database) experience preferred.
- Excellent verbal and written communication skills.
- Strong customer service focus and troubleshooting skills.
- Ability to interact with diverse groups and work successfully in a fast-paced, collaborative organization is essential.
- Must have reliable transportation and be willing to work evening and weekend hours as needed.
Interested candidates should forward a cover letter and resume to:
Wish Coordinator Search Committee
Make-A-Wish Massachusetts and Rhode Island
133 Federal Street, 2nd Floor
Boston, MA 02110
617.367.1059 fax | firstname.lastname@example.org
No phone calls, please.