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Program Manager

Tech Goes Home
Job Title: Program Manager
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Job Search Ends:
July 17th, 2019
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Program Manager 

May 2019

Should every Greater Boston resident have the ability to apply for jobs online, check in with their kids’ teachers by email, and video chat with relatives in other countries? If you say yes, join Tech Goes Home as their new ​Program Manager.​ Tech Goes Home is eliminating the digital divide across Boston and beyond through their award-winning approach that trains community leaders to lead 15 hour courses, and connects participants to low-cost devices and high-speed Internet.

Tech Goes Home is looking for an uber-organized, relationship builder who can manage the hundreds of partnerships that make TGH a success. TGH courses are led by school teachers, community caseworkers, early education teachers, and dozens of other staff and volunteers from hundreds of nonprofit organizations across Boston. You are a good fit for this position if you relish working with dedicated TGH trainers from all of these partners, establishing new partnerships, and ensuring that each and every TGH course, trainer, partnership, and participant experience is as successful as it can be in eliminating the digital divide.

In 2018, TGH graduated more than 5,000 individuals from its four programs: Education, Community, Early Education, and Small Business. Each program focuses on a different population of partnering organizations: schools, community nonprofits, early childhood and care sites, and organizations supporting micro entrepreneurs. The new TGH Program Manager will assume responsibility for the many partnerships that make this program successful. This includes serving as a liaison to the sites that host TGH courses, serving as a liaison to the trainers the lead TGH courses at each site, and serving as a representative of TGH across the community to continually identify potential new TGH site partners and trainers.
Reporting to the Program Director, the Program Manager’s responsibilities will include the following:

  • Ensure that the TGH process for identifying, considering, accepting, and launching new site partnerships and new trainers at existing partnerships is welcoming, efficient, and maintains TGH’s high standards for program quality and trainer support.
  • Maintain excellent data collection and reporting using TGH’s Salesforce database, taking responsibility for the range of data responsibilities from regular data entry to adapting practices based on data.
  • Lead TGH train-the-trainer workshops throughout the year to on-board new TGH trainers, and regularly update train-the-trainer content and presentations to meet evolving needs of the program and trainers.
  • Partner with the Program Director to provide continuing professional development to TGH trainers, beyond the train-the-trainers, on specialized topics, such as using Google Drive, the Boston Public Library website, etc.
  • As a point person for supporting TGH trainers and sites, frequently schedule and visit TGH classes and share observations, initiate new tutorials, regularly review the curriculum and collaborate with experts to update the curriculum to maintain and improve trainer support and quality.
  • Maintain an active community presence by attending community events, identifying potential new site partners and trainers, and collaborating with fundraising staff on volunteer and other initiatives that grow TGH and its supporters and partners.Serve as an enthusiastic, generous teammate to the fun loving, dedicated, high performing TGH team.

In addition to personal qualities like resourcefulness, dedication, attention to detail, and a sense of humor, candidates should demonstrate the following:

  • Four years minimum, 5 to 7 years preferred in a professional setting
  • Public speaking, facilitation, training or teaching skills with curriculum development a substantial bonus.
  • Experience working with volunteers
  • Excellent written and oral communication skills.
  • Superior organizational skills and an aptitude for managing both the small details and a big vision.
  • The ability to self-direct and balance short- and long-term needs in a fast-paced work environment while maintain outstanding customer service and relationship management skills.
  • Proficiency with Salesforce, Google Apps, and social media sites or their equivalent required.
  • A strong commitment to the mission of TGH and a passion for helping people improve their lives.
  • Spanish fluency preferred.

TGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourage women and people of color to apply.

Join a fun, fast-growing team at our Back Bay, Boston location with flexibility in your schedule. Awesome and family friendly office environment. Seriously the best. Competitive benefit package, paid time off, medical/dental/vision insurance, 401K.

To Apply
Please email a thoughtful cover letter and resume named YOUR LAST NAME COVER or RESUME to jobs@techgoeshome.org. Subject line should read “Program Manager.” Link to your LinkedIn profile if you have one. No phone calls please.

About Digital Equity and Tech Goes Home
Computers, Internet, and mobile technology have fundamentally transformed how most Americans live, learn, earn, work, and play. While one could easily assume that access to the Internet has become universal, the stubborn fact remains that millions of Americans have no access to a computer and Internet at home. In fact, only half of the poorest 20% of U.S. households have access, while nearly all of the wealthiest 20% are connected. The main reasons for this disparity include prohibitive cost of quality access and hardware, understanding of relevance, and lack of digital skills. Help us end this disparity by joining the Tech Goes Home team!

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