Samaritans, Inc. is the premier suicide prevention organization in the communities of Suffolk, Norfolk, Middlesex and Worcester counties, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. For over 40 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support free of charge for callers to its Helplines.
Samaritans’ volunteers and staff now provide a full range of suicide prevention, intervention, and postvention services through community education and outreach; phone and text based crisis service Helplines for those in distress; and grief support groups and personal visits which assist families impacted by a suicide loss in their grieving and healing process. This growing organization provides services that make our communities healthier and happier and provides a working environment that celebrates the positive and lifesaving work that occurs here each and every day.
Manager of Training & Quality Improvement
MANAGEMENT RESPOSIBILITY FOR
The volunteers recruited, selected and trained to staff the 24/7 helpline (by phone, text and chat)
The Volunteer Coordinator’s role is to support adult and teen volunteers to ensure 24/7 coverage of our helpline in order for the agency to fulfill of its mission of serving the isolated, despairing and suicidal through compassionate and non-judgmental listening. In addition, this position supports the Training & Quality Improvement Manager with administrative tasks related to but not limited to all training classes. This position requires the ability to have a flexible schedule with evening and weekend requirements.
§ Attends all training classes and training regroups, completes administrative tasks related to training, supports volunteers as they progress through training, leads roleplay groups and conducts additional roleplay practice with volunteers as needed, and learns to lead content in training
§ Coordinates volunteer learning shifts, processes learning shift paperwork and ensures volunteers meet their agreed to training and time commitments
§ Work with other Volunteer Coordinators in communicating with volunteers regarding schedules, open or in-need shifts, and debriefs regarding difficult conversations
§ Monitors the ongoing quality and consistency of the befriending services provided by the volunteers in conjunction with the Training Team, including addressing concerns/problems with volunteers
§ Supports the volunteers from the PULSE program (Boston College Service Learning Program) and other college / internship programs including their recruitment, supervision and evaluations as assigned by the supervisor
§ In rotation with other team members, responsible for the Crisis Services room including its cleanliness and availability of necessary materials for volunteers in order to properly befriend, document calls, and texts and make referrals
§ Maintains current and accurate volunteer records and files through Raiser Edge or other volunteer tracking software
§ Conducts Quality Assurance assessments as assigned by Supervisor
§ In collaboration with other staff, organize volunteer recognition events and activities including Annual Volunteer Appreciation Event, Holiday Party, milestone recognition and others as determined by the Supervisor
§ Works with the other Volunteer Coordinators as appropriate to support the successful ongoing recruitment of prospective volunteers – including reviewing publicity materials, attendance at fairs/events, participating in recruitment events
§ Works on the helpline as assigned by Supervisor
§ Collaborates with the Crisis Services Team on the process of orienting, interviewing, accepting/rejecting befriender applicants
§ Participates with On-Call Rotation with other members of the Crisis Services Team
§ Other responsibilities as assigned
SPECIAL REQUIREMENTS/PHYSICAL DEMANDS/WORKING CONDITIONS
§ Some travel may be required for industry related conferences as well as visits to other agencies
§ Flexibility in meeting demands and remaining positive during interactions is essential.
§ Flexibility in working hours appropriate for responsibility for 24/7-hour services required. (includes evenings weekends)
§ Successfully completes the befriending training
§ Ability to interact effectively with others
§ Excellent verbal and written communication skills. Attention to detail necessary
§ Resolving conflicts and internal issues appropriately, including providing difficult feedback to volunteers
§ Functions well as a member of a team
PREFERRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES
§ BA or BS preferred
§ Minimum of 2 years of professional experience in a social services agency
§ Previous work as a volunteer or working with volunteers preferred
How to apply
Please send your resume (saved as Lastname_resume) and brief cover letter (saved as Lastname_coverletter) explaining your interest in the position to firstname.lastname@example.org with “Volunteer Coordinator for Training” in the subject line.